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Quality Policy and Environment

Quality Policy and Environment

The management has established the quality policy and environment to follow in the organization. The direction of CAMPING LO MONTE exposes to its employees, suppliers, customers and society their large commitment to customer satisfaction, environmental protection and rational use of environment natural resources.
The engagement of CAMPING LO MONTE for the satisfaction of their clients and respect for the environment is shaped in implementing and maintaining a management system consisting of the requirements of the following standards in its updated version:
• Requirements of Norm ISO 9001,
• Requirements of Norm ISO 14001,
• requirements of q-norm for standard quality for campsites and holiday town and
• all legal and regulatory requirements applicable to our organization
integrated within an overall performance of continuous improvement and effectiveness and efficiency of management.
The guidelines of our policy of quality and environment are aimed at customer satisfaction, continuous improvement and pollution prevention, therefore agreed:
• serve our customers guaranteeing compliance with their requirements and their satisfaction, providing full coverage on their needs, in our scope of action.
• promote information, education and communication between members of the organization to achieve compliance with the established objectives.
• provide a service capable of meeting legal and regulatory requirements and customer requirements in order to meet the needs of these
• applying the criteria of minimization and recycling of generated waste
• reduce pollution and environmental impacts and nonconformities arising of an incorrect performance of our services
• train employees for a continuous improvement of quality and service
• continually improve the effectiveness of the integrated management system
Based on policy and environmental quality have created quantifiable targets to be reviewed periodically. Hereby I want to communicate the relevance and importance of the activities of all personnel and that your help is needed to achieve compliance with the objectives as well as the importance of meeting statutory and regulatory requirements.
To support the development of the management system, I am committed to providing the necessary resources both human and material.
Therefore we ask the cooperation of all staff for the proper development of the system of quality management and environmental.
Raimundo Martín Benedicto as manager of Monte Horadada, S.L. (Camping Lo Monte) appoint Francisco as representative of the directive on quality and environmental , irrespective of other responsibilities, has the proper authority and is responsible for:
• ensure that they establish, implement and maintain the necessary processes for the system of quality management and environmental
• inform the directive about the performance of the management system of quality and environment and any need for improvement
• ensure to promote the awareness of customer requirements at all levels of the organization
We ask for the cooperation of all staff for the proper development of the system of quality management and environmental

Pilar de la Horadada, May 9th 2011



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